Privacy Policy

Definitions

“You” means the user of the Site or our products, “we/us/TreeAge” means TreeAge Software, LLC and “Site” means the sites on the World Wide Web located at www.treeage.com and server.treeage.com.

Policy

TreeAge’s privacy policy reflects our commitment to respecting your privacy and addressing your concerns regarding use of your personal information. We believe it is your right to know what information we collect, how we use it, and what your options are for its use. TreeAge is committed to ensuring that you are fully informed about how your personal information will be used and that it will be kept secure.

Below you can find details about:

Types of information we collect
How we collect information
Why we collect information
Sharing of information with third parties
Retention and storage of information
Links
Changes to privacy policy
Business transfers
Access, modification and accuracy of information
Acceptance of terms
How to contact us

Types of Information We Collect

TreeAge may collect personal information from you relating both to your identity and personal preferences as well as our products. TreeAge will endeavor only to collect such information as is necessary for the stated purpose for which we are collecting the information.

How We Collect Information

There are a number of different ways in which we may collect personal information from you:

Communications From You

You may e-mail or write to us, providing your name and contact details and any other personal information contained in your message.

Technical Support

You may telephone or e-mail us for technical assistance regarding our software or information that you would like to receive relating to our products.

Registration of Software License

Upon registration of your TreeAge software license you will be asked to provide certain information so that we can record you as an owner of a TreeAge software license and provide you with service and information. We require that you provide certain contact information but other information is optional.

System Information

Our License Management system collects technical and related information about the computer on which software covered by a TreeAge software license is installed, and associated systems.

Purchases

If you wish to purchase TreeAge products from our online store or over the telephone, we will require sufficient information to complete the purchase including your credit card details and your contact details.

Surveys

From time to time we may conduct surveys relating to our products and services. Participation is completely optional.

General Website Information

Whenever you enter our website, our web server automatically collects and aggregates information about your visit. This information includes URLs or domains of referring websites as well as your browser type, operating system, the pages that you access and the date and time of your visit. In general this aggregate information will not identify you personally. If we do correlate such information to you, we will treat it in accordance with this policy.

A Note About Cookies

When you visit the Site we may make use of “cookies” by placing one or more cookies on your machine – or reading one from your machine – if your browser is set to accept cookies. A cookie is a small text file that can be placed and stored on your computer’s hard disc for record keeping purposes when you visit a website. A cookie itself is not designed or intended to read any information from a user’s computer (other than the contents of the cookie); rather, it is an identifier used by the website that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, monitor or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user’s computer to the website, which may correlate other information, including personally identifying information, with the cookie.

We may use cookies to allow us to automate access and the data entry functions of our website, such as to correlate online ordering information for purchases you may make while at the website (if any), tailor our website to your preferences or interests, look up your license information, or customize promotions or marketng. In addition, cookies allow us to track use of our website to determine those areas which are useful or popular and those that are not, thereby enabling us to improve and update our website effectively. The cookie contains a simple code that is used solely by our Web server every time you access a TreeAge Site from your computer.

Why We Collect this Information

Our objective is to inform you – before or at the time of collection – of what information we are collecting and for what purposes we wish to use such information. We will only collect such information as is reasonably necessary to achieve the stated purposes. If you choose not to provide required information, TreeAge may not be able to comply with your request or provide certain services.

There are a number of reasons why we may want to collect information from you:

Product Registration

Information you provide upon registration will be used to keep a record of your product and will help us provide you with assistance if you contact our customer support service. We will also use this information to inform you of any upgrades, new products or promotions that may be of interest to you.

Product Purchases

When you purchase products online from our website or directly over the phone, by fax or via other means of purchasing licenses for our software, we will use your information to process payment and deliver the purchase to you.

License Management

We use basic information about installations of our software to facilitate the provision of software upgrades and product support to you. We may also use this information to ensure that the software is being used in compliance with license terms such as those relating to the number of installations and duration. This enables us to be proactive in helping to ensure continuity of service in the event of impending license expiry or unintentional breach of license terms.

Information Regarding TreeAge Products

It is important for us to receive feedback from our customers regarding our products and any features they would like to see in future products. We may occasionally contact you to ask you about our products and also to inform you of upgrades, promotions and new products that you may be interested in.

Internal Analysis

We may use the information you provide us with for our own internal statistical and analytical purposes, evaluating and profiling customers in terms of customer preferences and purchasing trends for marketing purposes and for operations and development.

E-mail/Direct mail campaigns

From time to time we may contact you directly by mail, e-mail or telephone informing you about upgrades, new products, promotions or special offers that you may be interested in.

Newsletters

We may send out newsletters to our customers, providing you with articles and information that we believe may be of interest.

Updating information

We may contact you to ensure that the information we have in our records is still correct and to add additional information to complete your profile.

Sharing of Information with Third Parties

We will not sell or rent your personal contact information to other companies, and will not disclose your personal contact information to other companies except in the limited manner and for the limited purposes described below.

The Site has several forms that may require you to provide your name, mailing address, phone, fax number and e-mail address. We may use this contact information to send promotional material about our company and products, and, in some cases, on behalf of related third party products and services. If you have purchased our software, expressed an interest in TreeAge products or were recommended by a colleague, we may use this information to notify you of new products, updates or other information. TreeAge uses current and past user information internally within TreeAge, its partners and service providers in order to provide support, service and promotional and/or other product information.

Legal Disclaimer

Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, court order or legal process served on our website.

Retention and Storage of Information

We may use the services of third party companies to physically collect and store your information on our behalf. Any such companies will be required to comply with the terms of this policy.

Security

We use commercially reasonable efforts to ensure that your information is stored and maintained in a secure environment.

Links

We may offer links from our website to other websites which may be hosted by our co-branding partners or by unrelated companies which we think may be of interest to you. Such websites are not governed by this privacy policy and TreeAge makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit.

Changes to Privacy Policy

We may change the terms of this privacy policy from time to time in order to reflect our practices and provide greater protection for your information. Any change to this policy will be clearly displayed on this website. Any changes to this policy will not have retrospective effect. Information collected by us will be dealt with in accordance with the provisions of the policy that was in effect at the time of collection.

Business Transfers

The information that is collected by TreeAge is considered to be an asset. In the event that TreeAge or any affiliated company, division or portion of its assets is acquired by another company, such information may be one of the transferred assets. We will take reasonable steps to place a notification of such a transfer on our website.

Access, Modification and Accuracy of Information

We take reasonable steps to ensure that the information that we receive from you is accurate and kept up to date. You have the right to access the information that we have about you to verify its accuracy. You also have the right to request that your information be modified or deleted, including any changes to any consents that you may have given allowing us to contact you regarding information that you receive from us. You may also ask at any time to modify your preferences regarding the communications that we send you, choosing to discontinue communications or to be added to our mailing list. We will endeavor to deal with all such requests for access and modifications in a timely manner. We will not be able to comply with requests for information that we may have archived as part of our business operations.

Acceptance of Terms

By using our services, accessing our website or purchasing one or more licenses for our products you are consenting to the practices relating to information collection and use that are described in this policy.

How to Contact Us

Any requests for access to your information, modification of your information or additional information regarding our privacy policy should be sent to the following e-mail address: privacy@treeage.com.